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Support

How can we help today?

Existing clients can reach the CloudMor help desk any of these ways. Not a client yet? Chat with us about managed IT.

Ways to reach the CloudMor help desk: a support ticket, a remote support session, email, and a speed test before you get in touch. Support ticket Remote session Email Speed test Help deskWays to reach the CloudMor help desk: a support ticket, a remote support session, email, and a speed test before you get in touch. Support ticket Remote session Email Speed test Help desk
A support headset surrounded by a speed gauge, a remote desktop window and a lifebuoy made of light

Open a support ticket

The fastest way to get help for anything that isn’t an emergency. You’ll get updates by email.

Open the help desk

Remote support session

A technician asked you to start a session? Download the remote support tool here.

Start remote support

Internet speed test

Check your connection before you contact us, so we can troubleshoot faster.

Run a speed test

Email support

Send details and screenshots and our team will pick it up.

support@cloudmor.com

Help us fix it faster

What to include when you contact us

  • Your name, company and the best way to reach you
  • What you were trying to do, and the exact error message or a screenshot
  • Whether it affects just you or other people too
  • For a slow connection, your speed test results (download, upload and ping)
  • If it is urgent, say so in the subject line