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Support · Remote session

Start a remote support session.

Let a CloudMor technician connect securely to your computer to fix the problem with you. Only start a session when you’re speaking with our team.

Open remote support
How a remote support session works: email or open a ticket, open the remote support page, share the code, watch it get fixed. 1Email oropen aticket 2Open theremotesupport page 3Share thecode 4Watch it getfixedNothing is shared until you approve it, and you can end thesession at any timeHow a remote support session works: email or open a ticket, open the remote support page, share the code, watch it get fixed. STEP 1Email or open a ticket STEP 2Open the remote supportpage STEP 3Share the code STEP 4Watch it get fixedNothing is shared until you approve it,and you can end the session at any time
1

Email or open a ticket

Reach the help desk at support@cloudmor.com so a technician is ready for you.

2

Open the remote support page

Use the button below and download the tool for your computer or phone.

3

Share the code

Run the download and read the session code to your technician. Nothing is shared until you approve it.

4

Watch it get fixed

You can see everything the technician does and end the session at any time.

Only start a session when you contacted us first. If someone calls you unexpectedly asking for remote access, hang up and email us at support@cloudmor.com.